Help clients make confident decisions →and keep projects moving.

What your team will learn

After learning and applying the DECIDE Method, your designers should be better equipped to:

• Ask fewer, more useful client questions.
• Recognize why a decision has stalled.
• Curate options around the client’s actual priorities.
• Explain recommendations without overwhelming the client.
• Address competing priorities and disagreement.
• Secure milestone decisions on schedule.
• Reset expectations when approvals fall behind.
• Strengthen client confidence after a choice has been made.

When these skills improve, teams spend less time repeating presentations, chasing decisions, researching unnecessary options, and escalating avoidable problems.

Projects move more smoothly. Employees lead with greater confidence. Clients feel better supported. And the company protects time and margin already being lost inside the current process.

Speaking and training formats

Keynotes and Webinars

Practical, engaging presentations for conferences, associations, company events, and industry audiences.

Participants leave with a fresh understanding of why clients struggle to decide—and tools they can immediately apply to client conversations.

Interactive Workshops

Focused sessions that combine teaching, discussion, real-world examples, and practical application. Ideal for audiences that need more than inspiration and want to begin using the ideas during the session. Best for showrooms with samples on hand to use during the workshop.

Team Training

Customized training for interior design firms, design-build companies, builders with in-house designers, showrooms, and other client-facing design teams. Programs may include a focused introduction, a multi-session training series, leadership involvement, exercises, implementation support, and application to real client situations.

Not sure which format fits? Tell me what is happening inside your organization and what you want your people to do differently. I will recommend the most useful place to begin.

This is not a fluffy talk about “being more confident.”

Confidence matters—but telling someone to have more of it is not training.

Rebecca’s presentations give participants language, tools, and a process they can use when a real client is overwhelmed, two spouses disagree, a budget suddenly feels frightening, or an overdue decision is holding up the project.

The work is practical, specific, and designed to be used Monday morning.

Meet Rebecca West

Rebecca West is an interior design business coach, author of Happy Starts at Home, and creator of the DECIDE Method.

Before becoming a coach, speaker, and trainer, she spent 17 years building and leading Seriously Happy Homes, a flat-fee, design-only residential interior design firm.

• Her company grew to a team of five generating approximately $425,000 in annual design-only revenue, with a 65–80% conversion rate and more than 150 five-star client reviews.
• Rebecca trained her designers to lead clients with the same confidence she had as the owner. They learned how to conduct consultations, communicate the company’s value, lead client conversations, and guide decisions with the same consistency clients had previously expected only from the founder.
• Her ideas were not developed inside a hypothetical business. They were built and tested with real clients, real employees, real contractors, real budgets—and real moments when someone became convinced the fireplace tile was ruining their entire life.

Her presentation style combines thoughtful strategy, relatable stories, humor, and practical actions participants can apply immediately. Rebecca has taught and spoken for organizations including NKBA, ASID, IDS, SCORE, KBIS, and VFTI.

[Watch Rebecca Speak]

Ready to get clearer decisions and lead smoother projects?

Tell me about your organization, audience or team size, preferred timing, and what you hope to change by training your team on The DECIDE Method.

I will let you know whether a keynote, webinar, workshop, or customized team-training program is the strongest fit.

Virtual engagements are available worldwide. In-person engagements are also available, with travel arranged from France.