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The Seriously Happy Herald
Time to get schooled by business.
Are you overwhelming your clients?
As if design wasn’t overwhelming enough – did you know that there is something that a lot of designers do that creates more overwhelm for their clients? Of course, they don’t do it on purpose. It’s just that design school taught them how to design, not how to successfully communicate their designs to a client.…
Are you doing initial consults all wrong?
Are you doing discovery calls and initial consults all wrong? No judgement – I used to do them wrong too! I would get a great sense of my client’s project scope and wishlist, give them some great ideas, write a great design agreement, and then… not get the project. 😩 Why? Because I missed a…
How to Say “No” To An Interior Design Client
One of the keys to having a design practice full of ideal clients is learning to say “no.” I don’t just mean during the initial consult when you feel like the client might not be a good fit (I cover that in this blog post) but also when they *are* your client. Over the last…
Five Reasons To Say “No” To A Potential Client
If I’ve learned one thing from running my interior design firm for the past 14 years it’s that I *always* regret it when I don’t listen to that little voice that says “don’t take this project.” Ugh! 😩 If you’ve ignored that voice, then you know what I’m talking about! It doesn’t necessarily mean that…
The #1 most important email to send after a design meeting
Our communication style plays a huge role in creating “good” or “bad” clients. If we don’t set them up for success and tell them *how* to be our very best clients, then how can we expect them to live up to those expectations? Specifically, the way we communicate right after a meeting is KEY to…
How To Tell An Employee They Have Bad Breath 😬
Being an interior designer means that we’re judged on our aesthetics – not just the aesthetics of the rooms we design, but also how we dress and carry ourselves. That means that even more than in other jobs, our personal hygiene and general appearance is linked to our professional success. So what do you do…
How to tell your clients about these crazy long lead times. 😬
Shipping containers lost, cargo ships stuck, snow storms shut down Texas, and we’re low on foam! For those of you who haven’t heard, lead times are INSANE! Why? Well… The pandemic has disrupted global supply chains Cargo shipping company Maersk lost 750 shipping containers at sea Snow storms in Texas caused power outages that have decimated the foam supply (meaning…
The best photo-editing app!
We all know that professional photos outshine amateur photos, but few of us can afford to have a pro photographer shoot every room and every detail. And what about when a client sends us a celebratory photo that we want to share out, but it’s not quite up to snuff for our #Instagram feed? 🧐…
My favorite comm app for virtual designs
Communicating successfully with our interior design clients has always been important, but now that many of us are providing virtual interior design services, we need even more tools in our communication tool belt! Today, I am share one of my favorite tools with you, but I’m not going to talk about it – I’m going…
How to get good & useful measurements from your clients for your virtual designs
One of the biggest challenges when it comes to virtual design is getting a decent set of measurements from your client! Here I share two short videos I created to help me communicate what I needed in a quick and easy-to-understand way. The first is this video that shows my clients what kind of measurement…
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